At BMW India, we're committed to delivering the ultimate experience, both on and off the road. Your complete peace of mind is our top priority, and we're here to address any concerns regarding your BMW.
The Three-Step Resolution Process
1. Your BMW Dealership: Your First Pit Stop
Your local BMW Dealership is your primary point of contact for immediate assistance. Upon reaching out, you'll receive a unique case reference number for seamless follow-ups. A dedicated advisor will be assigned to manage your case, providing regular updates and working diligently to resolve your concerns efficiently.
2. BMW India Customer Interaction Centre
If you need further assistance, our Customer Interaction Centre stands ready to help.
When contacting us, please include your full name, contact details, Vehicle Identification Number (VIN), a clear description of the issue (with relevant images/videos if applicable), your desired resolution, and any supporting documents such as RC or service records. We'll thoroughly investigate your case and strive for a swift, fair resolution.
Reach us at 1800 102 2269 (Mon-Sat, 09:00-18:30) or email us at contact.india@bmw.in.
3. Grievance Redressal Officer
For any unresolved issues, our Grievance Redressal Officer is your final point of contact. They will provide an independent, thorough assessment of your case, ensuring a fair and prompt resolution. Every complaint receives careful consideration, taking into account all relevant factors to reach the best possible outcome.
Our Commitment
We approach every concern with the same dedication to excellence that defines BMW. Your feedback is invaluable, driving our continuous improvement and ensuring that your BMW experience remains nothing short of extraordinary.
Ready to connect? We're just a click or call away, eager to provide you with the premium support you deserve as a valued member of the BMW family.
BMW useful relationships.
More BMW contacts.
Useful links.
The BMW Driver's Guide: digital operating instructions for your vehicle.
The BMW Driver's Guide app explains the features of your BMW, BMW i or BMW M model and provides answers to all your questions about your vehicle.
My BMW app.
The direct link to your BMW. See your vehicle and charging status in real time, control vehicle functions remotely and plan routes, charging points and service appointments on your mobile phone.
Disclaimer :
- The models, equipment and possible vehicle configurations illustrated on the website may differ from vehicles supplied in the Indian market. Please contact BMW Authorised Dealer to get more information about the product, features and its specifications etc.